Terms of service
Effective date: August 21, 2025
Overview
This website is operated by Citrus Wellness Co. Throughout the site, the terms “we,” “us,” and “our” refer to Citrus Wellness Co. Citrus Wellness Co. offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.
Any new features or tools added to the current store shall also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the online e‑commerce platform that allows us to sell our products and Services.
1) Who we are
Legal entity: Citrus Wellness LLC
Trade name used in commerce: Citrus Wellness Co.
Business mailing address: For security reasons, we do not publicly list our residential address. If you need our mailing address for official correspondence, please contact us at info@citruswellnessco.com.
Contact: info@citruswellnessco.com
2) Eligibility & your account
You must be at least the age of majority in your jurisdiction, or have consent from a parent or guardian, to use the Services. Services are not directed to children under 16, and we do not knowingly collect information about children. You are responsible for maintaining the confidentiality of your account credentials, and for all activities that occur under your account. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). A breach of these Terms will result in termination of Services.
3) Products, orders, & payments
Product information. We strive to describe and photograph products accurately, however minor variations may occur.
Placing orders. By placing an order, you make an offer to purchase. We may accept or reject any order, in whole or in part, for any lawful reason.
Pricing & taxes. Prices and promotions are subject to change. You are responsible for applicable taxes, duties, and fees.
Payment processing & consent. We use third‑party payment processors (e.g., PayPal, Shop Pay, Shopify Payments). By checking out, you agree to the applicable payment provider’s terms and privacy policy. We will display links to those terms at checkout so you can review and consent.
Fraud & risk. We may use third‑party tools (e.g., fraud screening, analytics) to help prevent abuse.
4) Shipping, risk of loss, & title
We ship to the address you provide. Risk of loss and title pass to you upon our delivery to the carrier. Delivery dates are estimates, not guarantees.
5) Returns, exchanges, & refunds
Please see our Return Policy for details, including any deadlines, conditions, and non‑returnable items. Where required by law, you may have additional rights.
6) Takeback & recycling program
We offer a takeback program designed to keep materials out of landfills. Program details, accepted components, preparation steps, prepaid labels (where offered), and processing timelines are described on our website. We may update program terms from time to time.
7) Limited warranty
Except as stated in a written warranty accompanying a product, the Services and products are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non‑infringement.
8) Health & safety
Follow installation, usage, and maintenance instructions. Do not modify products, do not exceed recommended pressures or temperatures, and do not use products in unsafe configurations (e.g., extending an adjustable arm horizontally at full reach). Improper installation or use may lead to damage or injury.
9) User content, acceptable use & prohibited uses
You are responsible for content you submit (e.g., reviews, photos, comments). You grant us a non‑exclusive, transferable, sublicensable, worldwide, royalty‑free license to use, reproduce, distribute, display, and create derivative works of your content in connection with the Services and our business. You represent you have all rights necessary to grant this license.
You agree not to:
- Violate laws, regulations, or third‑party rights,
- Upload malware, attempt to gain unauthorized access, or interfere with the Services,
- Post deceptive, harassing, hateful, or illegal content,
- Harass, defame, or discriminate against others,
- Collect or track others’ personal information,
- Spam, phish, pharm, or scrape,
- Upload or transmit viruses or malicious code,
- Use the site for obscene or immoral purposes,
- Circumvent or interfere with security features.
We may remove or moderate content at our discretion.
10) Intellectual property; trademarks
All content on the Services—text, graphics, logos, product names, photos, videos, software, and design—belongs to Citrus Wellness Co. or our licensors, and is protected by law.
Trademarks. Citrus Wellness Co. is our trade name used in commerce. Our legal entity name is Citrus Wellness LLC. All other names, logos, and brands are property of their respective owners.
11) Copyright policy (DMCA)
We respect intellectual property rights, and we respond to notices of alleged infringement under the Digital Millennium Copyright Act (17 U.S.C. §512). If you believe your content was used in a way that constitutes infringement, please send a takedown notice including: contact information, identification of the copyrighted work, identification of the allegedly infringing material and its location, good‑faith statement, accuracy statement, and your signature.
DMCA Agent: Miles Colon, Co‑Founder; Tynan Gable, Co‑Founder
Email: info@citruswellnessco.com
Mailing address: For security reasons, we do not publicly list our residential address. If you need our mailing address for official correspondence, please contact us at info@citruswellnessco.com.
Upon receiving a valid notice, we will promptly remove or disable access to the material.
12) Third‑party services, tools & links
The Services may link to or provide access to third‑party websites, apps, tools, or services (including payment processors, analytics, and shipping providers). We are not responsible for third‑party content, policies, or practices. Your use of third‑party services is governed by those third parties’ terms. Optional tools are provided “as is” and “as available,” without warranties. Use is at your own risk.
For more information on how third parties use data (including cookies, analytics, and SMS marketing), please see our Privacy Policy.
13) Privacy & your rights
Our Privacy Policy explains how we collect, use, share, and safeguard personal information. Depending on your location, you may have rights to:
- Access / Know what personal information we hold about you,
- Delete information we maintain about you,
- Correct inaccuracies in your information,
- Portability to obtain and reuse your data across services,
- Restrict processing in certain cases,
- Withdraw consent where we rely on it,
- Appeal if we deny your request,
- Manage marketing preferences (unsubscribe from emails or texts),
- Opt‑out of sale/sharing/targeted advertising where applicable.
To exercise rights, contact info@citruswellnessco.com. We may verify your request and will respond within the statutory timeframe.
14) Service changes & availability
We may modify, suspend, or discontinue the Services, in whole or in part, at any time, with or without notice.
15) Errors, inaccuracies & omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
16) Disclaimers & limitation of liability
To the maximum extent permitted by law, Citrus Wellness Co. and our affiliates, officers, employees, and agents are not liable for any indirect, incidental, special, consequential, or punitive damages; or any loss of profits, revenues, data, goodwill, or other intangible losses. Our aggregate liability to you is limited to the greater of (a) the amount you paid to us in the 12 months preceding the claim, or (b) US $100.
17) Indemnification
You agree to indemnify, defend, and hold harmless Citrus Wellness Co. and our affiliates, officers, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including attorneys’ fees, arising out of your violation of these Terms or misuse of the Services or products.
18) Termination
These Terms remain effective until terminated by either you or us. You may terminate by ceasing use of the site. If you breach any provision, we may terminate at any time without notice, and you will remain liable for amounts due up to the termination date.
19) Severability
If any provision of these Terms is determined unlawful, void, or unenforceable, the unenforceable portion shall be deemed severed and will not affect the validity of remaining provisions.
20) Entire agreement
These Terms and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and Citrus Wellness Co. and supersede prior agreements, communications, or proposals.
21) Dispute resolution, arbitration & venue
Governing law. These Terms are governed by the laws of the State of Washington.
Venue. You consent to jurisdiction in the state and federal courts located in King County, Washington.
Arbitration. Any dispute shall be resolved by binding arbitration under the American Arbitration Association Consumer Arbitration Rules.
Opt‑out. You may opt out within 30 days by emailing info@citruswellnessco.com with your statement to opt out.
Small claims & injunctive relief. Either party may pursue small claims or injunctive relief.
Class‑action waiver. Proceedings will only be on an individual basis.
22) International use
You are responsible for compliance with local laws. We do not represent that the Services or products are appropriate or available in all jurisdictions.
23) Changes to these Terms
We may update these Terms from time to time. When material changes occur, we will post the updated Terms and revise the effective date.
24) Contact us
Questions about the Terms should be sent to: info@citruswellnessco.com
Mailing address: For security reasons, we do not publicly list our residential address. If you need our mailing address for official correspondence, please contact us at info@citruswellnessco.com.
