Privacy policy

Last updated: August 21, 2025

This Privacy Policy describes how Citrus Wellness Co. (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.citruswellnessco.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect, and have collected over the past 12 months, personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users, or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

  • Contact details, including your name, phone number, and email.
  • Order information, including your billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, security questions, and other information used for account security purposes.
  • Shopping information, including the items you view, put in your cart, save in your account (e.g., loyalty points, reviews, referrals, or gift cards), or purchase.
  • Customer support information, including the information you choose to include in communications with us.

We do not publish or use our home address as a contact address in order to protect privacy. Official correspondence is handled electronically.

Information We Collect Automatically

We may automatically collect certain information about your interaction with the Services ("Usage Data") through cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Site and your account, such as device information, browser type, operating system, IP address, and details of your activity on the Site.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

  • Companies who support our Site and Services (such as Shopify).
  • Payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment and fulfill your orders. See their privacy policies for details: Shopify Payments, PayPal, Shop Pay.
  • Marketing or analytics partners who help us understand how visitors interact with our Site, emails, or ads. See Google Analytics Privacy Policy for more information.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services. To process payments, fulfill orders, create and manage your account, ship products, and handle returns or exchanges.
  • Marketing and Advertising. To send promotional messages by email, SMS, or mail, and to tailor advertising on our Site and other websites.
  • Security and Fraud Prevention. To detect, and address fraudulent, illegal, or harmful activity.
  • Communicating with You and Service Improvement. To provide customer support, improve our Services, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies and similar technologies on our Site. Cookies help us operate and improve our Site, remember preferences, run analytics, and tailor marketing. For details on cookies used by Shopify, see https://www.shopify.com/legal/cookies.

Most browsers allow you to block or delete cookies. However, doing so may affect functionality, or your experience with the Services.

Please note that while your browser may allow you to transmit a “do not track” signal, our Site is not designed to respond to such signals.

SMS Marketing Practices

If you sign up to receive text messages from us, we handle your phone number, and related data, in line with the following principles:

  • Program description. We collect and use your phone number solely for the purpose of delivering SMS updates, promotions, and reminders you’ve opted into.
  • Abandoned cart reminders. Our Site may use cookies, or similar tools, to track items placed in your cart. If you leave without completing your purchase, we may use this information to send a reminder by SMS.
  • Data sharing. We do not share or sell SMS opt-in data, or consent information, with unaffiliated third parties.
  • Location services. If we ever collect location information for SMS purposes, we will clearly explain how that data is gathered, and used, before doing so.

How We Disclose Personal Information

We may disclose your personal information in the following situations:

  • To vendors, and service providers, who perform services on our behalf (e.g., IT support, payment processing, fulfillment, customer support, and analytics).
  • To business, and marketing partners, who advertise or provide services, subject to their own privacy policies.
  • When you consent, such as when using social login features, or requesting a third-party integration.
  • To our affiliates within our corporate group.
  • In connection with a business transaction (e.g., merger or bankruptcy), or to comply with legal obligations.

Categories of Personal Information We May Disclose

Category Recipients
Identifiers (e.g., name, contact details, and account info) Service providers, business partners, and affiliates
Commercial information (e.g., order history, shopping activity, and customer support records) Service providers, business partners, and affiliates
Internet or network activity (e.g., Usage Data, cookies, and analytics) Service providers, analytics partners, and affiliates
Geolocation data (e.g., derived from IP address, or technical measures) Service providers, analytics partners, and affiliates

We do not use, or disclose, sensitive personal information without your consent, or for the purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for the privacy, or security, of those sites. Please review their privacy policies.

Children's Data

The Services are not directed to children, and we do not knowingly collect information about children. If a child has provided us with personal information, parents, or guardians, may contact us to request deletion.

We do not knowingly “sell,” or “share,” personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use appropriate security measures, but cannot guarantee complete protection of your data. Information may not be secure while in transit. We retain data as long as necessary to provide services, maintain accounts, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights

Depending on your location, you may have rights over your personal information, including:

  • Access / Know what personal information we hold about you.
  • Delete information we maintain about you.
  • Correct inaccuracies in your information.
  • Portability to obtain, and reuse, your data across services.
  • Restrict processing in certain cases.
  • Withdraw consent where we rely on it.
  • Appeal if we deny your request.
  • Manage marketing preferences (unsubscribe from emails, or texts).

To exercise these rights, contact us at the details below. We may verify your identity before processing requests. If you are in California, Europe, or another jurisdiction with similar protections, you may also request deletion, portability, or correction, as permitted under law.

Privacy Officer

We have appointed a Privacy Officer responsible for overseeing compliance with this policy, and data protection obligations. You can reach the Privacy Officer at info@citruswellnessco.com.

Complaints

If you have concerns about how we handle your data, please contact us. You may also lodge complaints with your local data protection authority, if applicable.

Intellectual Property

  • DMCA Takedown Notices. If you believe that material on our Site infringes your copyright, please contact our Privacy Officer at info@citruswellnessco.com. In accordance with the Digital Millennium Copyright Act (DMCA), we will promptly remove any infringing content.
  • Trademarks. Our business is registered as Citrus Wellness LLC, but we use the trade name Citrus Wellness Co. in commerce. All trademarks, trade names, and logos displayed on the Site are the property of Citrus Wellness LLC, unless otherwise noted.

International Users

We may transfer your personal information outside your home country, including to the United States. Where required, we use legal mechanisms, such as Standard Contractual Clauses, to safeguard transfers.

Contact

If you have questions about this Privacy Policy, or our practices, or to exercise your rights, please email us at info@citruswellnessco.com.